FAQs
Is there a charge for postage?
For all UK orders delivery is totally free.
For overseas orders our postage rates are as follows:
Countries within the EU and The Rest of Europe
Orders will be charged £2.50 for the first item and £1.50 for each subsequent item.
The Rest of the World
Order will be charged £3.50 for the first item and £2.50 for each subsequent item.
How do I return an item(s)?
If you need to return an item, simply email our distribution centre (using our Contact Us page) prior to returning the product, quoting your order reference number and the reason for making the return and we will supply you with the appropriate returns procedure.
We offer a straight forward returns and refund policy to customers who are not entirely happy with any item purchased from the ESPN Classic Shop. Provided the product is returned to us in an unused condition with all packaging and seals intact, we will refund within 30 days the total price originally paid. Please note that we will not cover the cost of returning goods to us.
Once an order is placed there is a 7 day cooling off period during which the order can be cancelled. If the item has yet to be despatched then we will simply cancel the order. In the event that the item has already been despatched then it must be retuned to us with all the original packaging intact before a refund is issued.
In the unlikely even that you find a fault with any item purchased from the ESPN Classic Shop we will offer you a replacement or a full refund. In both cases the faulty item must be returned to us, for which we will refund any costs incurred.
If, within 30 days of receipt of your order, you realise that we have sent you the wrong goods, we will then offer either a replacement or full refund (within 30 days). In either case we will request for the goods to be returned to us for which we will refund the costs incurred.
Where is my order?
First of all please refer to our Postage Rates and Delivery page for expected delivery lead times. If your order has not been delivered within these guidelines please check with your local post office first. Occasionally a parcel may be too large to fit through a letter box, under which circumstances it is usually held at your local post office. If that proves unsuccessful then please contact our Distribution Centre using our Contact Us page.
Please note:
We do pre-sell products, sometimes up to four weeks prior to the release date. Release dates of all titles are published on each individual product page. All pre-orders are despatched the moment we receive our initial delivery from the supplier.
Occasionally some products go out of stock at very short notice.
Items can get lost in the post.
Whatever the circumstances, if you are concerned about an order you have placed, please contact us and we will endeavour to resolve any issues to your complete satisfaction.
Can I cancel my order?
Yes. After placing an order through our website, you then have a 7 day cooling off period. If during this 7 day period you wish to cancel your order then please email our Distribution Centre, using our Contact Us page, remembering to quote your Order Reference Number. If the order has not been despatched, we will simply cancel the order. If the order has been despatched, we will then request that you return the goods to us unopened and with any seals and shrink wrap intact. We will then process a full refund (within 30 days) for the initial cost of the order plus the cost incurred for returning the goods to us.
Can I buy a DVD of a sporting event that I have seen on the ESPN Classic Channel?
Probably not I'm afraid.
ESPN Classic only has the rights for a TV broadcast rights and not the rights which would enable them to release the footage on DVD.
If you are looking for specific sporting footage, such as a complete game of football or rugby, then it might be worthwhile contacting IMG directly. They own own the necessary rights to a vast amount of sports footage and may be able to help. They can be contacted here:
http://www.imgworld.com/home/default.sps
Failing that, we would recommend that you contact the club(s) involved directly, or the relevant governing body of the sport that you are requesting.
Of course, you can always contact us HERE too.
